1. Information We Collect
We may collect the following information when you use Easy Papermaker:
- Account details such as name, email, phone number, password hash, role, institution, and profile information.
- Institution data such as school, academy, college, logo, address, staff records, and assigned users.
- Academic data such as boards, classes, subjects, chapters, topics, question banks, paper templates, generated papers, and answer keys.
- Payment data such as selected plan, payment method, transaction ID, payment proof image, approval notes, and subscription dates.
- Support data such as tickets, messages, comments, notifications, and admin replies.
- Technical logs such as login activity, failed login attempts, request logs, device/browser data, IP address, and security events.
2. How We Use Information
- To create and manage user accounts, roles, permissions, subscriptions, and institution access.
- To verify manual payments and prevent false payment submissions.
- To generate, save, print, download, and manage exam papers and question bank content.
- To provide customer support, notifications, announcements, and service updates.
- To secure the platform, monitor errors, detect misuse, prevent unauthorized access, and maintain audit logs.
- To improve performance, data quality, storage cleanup, backups, and system health.
3. AI-Assisted Features
If AI tools are enabled, user prompts, selected academic context, and generated content may be processed to provide AI-assisted questions, explanations, summaries, or paper suggestions. Teachers and institutions must review AI-assisted output before using it in exams or official academic material.
4. Payment Proof and Sensitive Records
Payment screenshots and transaction details are used only for verification, subscription approval, audit records, and dispute handling. Access is limited to authorized admins or staff with relevant permissions.
5. Cookies and Sessions
We use secure sessions and cookies to keep users logged in, protect accounts, remember access state, and support platform security. Disabling cookies may affect login and dashboard functionality.
6. Data Sharing
We do not sell user data. We may share limited information when required for payment verification, hosting, security, legal compliance, fraud prevention, or support operations.
7. Data Security
We use password hashing, role checks, secure file handling, session protection, audit logs, backups, upload quarantine, and system health monitoring. No online service can guarantee absolute security, but we work to reduce risk and respond to issues quickly.
8. Data Retention
We retain account, academic, payment, logs, and subscription records as long as needed for service delivery, audit, legal, tax, dispute, backup, and security purposes. Old logs and temporary files may be archived or deleted under system retention rules.
9. User Requests
Users may contact support to request account correction, access help, data review, or account closure. Some records may be retained where needed for payment proof, audit, legal, or security reasons.