1. Scope
This Refund Policy applies to paid plans, renewals, upgrades, and manual payments made for Easy Papermaker through JazzCash, EasyPaisa, bank transfer, or any other payment method approved by our team.
2. Manual Payment Review
Most payments are reviewed manually. A payment is considered pending until the user submits proof and our admin team verifies the transaction details, amount, sender information, and selected plan.
- Incorrect, duplicate, unclear, edited, or unverifiable payment proof may be rejected.
- Access starts only after payment approval, unless a trial or temporary access is provided by admin.
- False payment proof or misuse may result in account suspension.
3. Refund Eligibility
A refund request may be considered when:
- The user paid the wrong amount or selected the wrong plan and reports it before heavy usage.
- The same payment was submitted twice by mistake.
- Payment was approved but access was not activated due to a technical issue caused by our system.
- A paid feature advertised in the selected plan is unavailable for a material period and we cannot provide a reasonable workaround.
4. Non-Refundable Cases
Refunds are normally not provided when:
- The subscription period has already been used for paper creation, downloads, printing, question bank access, or institution work.
- The user changes their mind after activation.
- The account was suspended for misuse, false payment proof, unauthorized sharing, or policy violation.
- The issue is caused by the user's internet connection, device, browser, printer, local PDF software, or incorrect use of the platform.
- Generated papers or AI-assisted content were not reviewed by the teacher or institution before use.
5. Refund Request Window
Refund requests should be submitted within 7 days of payment approval. Requests submitted after this period may be declined unless required by applicable law or approved by the business owner.
6. Processing Method
If a refund is approved, we may return the amount using the same or a mutually agreed payment method. Processing time depends on the payment channel, bank, mobile wallet, and verification requirements.
7. Partial Refunds and Adjustments
Where appropriate, we may offer a partial refund, plan correction, subscription extension, account credit, or manual adjustment instead of a full refund.
8. How to Request a Refund
Contact support with your registered account email or phone number, payment date, amount, transaction ID, payment screenshot, selected plan, and reason for the request.